Once a support request to EliteSoft has been created, we will make our best-effort to respond to your request within the next business day. We strive to respond to your request as fast as possible and, as a small team, we especially appreciate your patience. EliteSoft will use reasonable efforts to perform the Support in accordance with this Service Level Agreement and is not responsible for delays caused by the Client or for reasons beyond EliteSoft’s control.
EliteSoft’s business hours are Monday – Friday, 8AM – 5PM ICT(UTC +7). EliteSoft is closed on major Vietnamese holidays.
Given the nature of some of our products, some users may need extra help beyond what we can consider standard support. Examples of items excluded:
We will be happy to refer you to other Atlassian Partners for this kind of help.