Once a support request to Andy Ng ( EliteSoft ) has been created, we will make our best-effort to respond to your request within the next business day. We strive to respond to your request as fast as possible and, as a small team, we especially appreciate your patience. Andy Ng ( EliteSoft ) will use reasonable efforts to perform the Support in accordance with this Service Level Agreement and is not responsible for delays caused by the Client or for reasons beyond Andy Ng (EliteSoft)’s EliteSoft’s control.
Business Hours
Andy Ng (EliteSoft)’s EliteSoft’s business hours are Monday – Friday, 8AM – 5PM ICT(UTC +7). Andy Ng ( EliteSoft ) is closed on major Vietnamese holidays.
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- Tickets submitted at https://elitesoftware.atlassian.net/wiki/spaces/INFORMATION
- Emails sent to andyng90sp@gmail.com or andy@elitesoft.info
STANDARD SUPPORT INCLUDES
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